Effective Date: 27.08.2025

 

At FlippyTales, we take great care in creating and delivering our premium journals and educational products. Each order is processed with attention to detail and quality checks. However, if you face any issues, our refund and cancellation policy is as follows:

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1. Cancellations

• Before Dispatch: You can cancel anytime before we ship your order - just email us!

• After Dispatch: Once your journal begins its journey to you, we can't stop the process. But don't worry - our return policy has you covered if needed.

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2. 🔄 Return & Refund Policy - We've Got Your Back

We stand behind the quality of our products. If something goes wrong, here's how we'll make it right:

 

When We Offer Refunds:

• Your journal arrived damaged during shipping

• We sent you the wrong item (our mistake!)

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What We Need to Help You:

• Contact us within 2 days of delivery (the sooner, the better!)

• A complete unboxing video showing the issue

 

Why Do We Need an Unboxing Video? We know it might seem unusual, but here's why it helps both of us:

• It shows us exactly what went wrong so we can prevent it in future

• It helps us process your request faster (no back-and-forth emails!)

• It protects genuine customers like you and helps us improve our packaging

 

How Refunds Work:

• Once we verify the issue, we'll process your refund within 7-10 business days

• Money goes back to your original payment method

• You'll get an email confirmation with all details

 

3. 🔄 Replacement Policy - Making Things Right

Free Replacements When: Your journal was damaged in transit​

 

How It Works:

• We'll send a brand new journal at no extra cost

• Replacement depends on stock availability

• If we're out of stock, we'll offer a full refund instead

 

4. ❗ What We Can't Refund - Being Honest About Limitations

We can't offer refunds for:

• Change of mind after receiving the product

• "I don't like the design" (all designs are shown clearly on our website)

• Minor color variations due to screen display differences

• Products without proof of damage or defect
   

Why These Limitations? As a business creating premium products, we need to ensure our policy is fair to all customers while keeping our business sustainable.

 

5. 💬 Need Help? We're Real People Who Care

Something doesn't seem right with your order? Have questions about our policy?

Contact us within 2 days of delivery: 📧 hello@flippytales.in

What to include in your email:

• Your order number

• Clear description of the issue

• Your unboxing video (if applicable)

We typically respond within 24 hours because we know how important your child's journal is to your family!

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